Izzy & Riley Frequently Asked Questions

How Long Will It Take to Receive My Order?

All orders are packaged and shipped out within 1-5 business days of your order date and then shipped via UPS/USPS. Domestic shipping times are currently within 4-7 business days. Production and delivery times may increase during holidays and other times of high sales volumes. Also, USPS has announced they are experiencing unprecedented volume in addition to short staff due to Covid-19. Please note that once the package has left the building, we have no control over carrier delays.

What do I do if I receive a faulty/incorrect item?

Please email orders@izzyandriley.com your Name, Order #, a description of the issue and pictures if the item is damaged so we can get you a replacement asap!

How do I care for my Izzy & Riley clothing?

To effectively maintain the longevity and quality of your items, please follow the specific instructions located on the care label inside your garment. Each piece is uniquely designed and care instructions may vary.

Why Isn't My Tracking Showing Any Updates?

We send you a tracking number as soon as your order is shipped out, but sometimes it takes a day or two for UPS/USPS to scan your order into their system and for the updates to show on their website.  Please allow some time for this to happen. 

If your order has been showing progress and then progress stopped, please keep in mind that the postal services are overwhelmed due to Covid and understaffed.  Please allow a few days for the tracking to update again and it will likely show considerable movement after that. 

If it’s been more than 7 days with no movement, create a ticket and we will replace your order if the postal carrier is at fault for losing it.  

Can You Expedite My Order?

We always read your notes on submitted orders, and try to accommodate any special requests but there are no guarantees for a rush order. They are shipped via UPS or USPS. Domestic shipping times are currently within 2-7 business days. Times may vary during holidays and when we are receiving large order volumes. Also, USPS has announced they are experiencing unprecedented volume in addition to short staff due to Covid-19. Please note that once the package has left the building, we have no control over carrier delays.

How can I change my order?

Once an order is placed, our team aims to package for shipment – same day. Therefore, we cannot accept any adjustments to an order once it is placed.

How long does it take to restock an item?

We try to restock our best-sellers upon high volume of requests, but to ensure styles are always new and original we typically do not do restocks. Stay updated on our social media @izzyandrileyco where we usually announce when our items are back in stock and when drop’s are happening.

How do sizes run?

Our sizes run a bit small. We don’t recommend skipping a size up, but if you are in the border line of size you can consider going a size up. Refer to our descriptions on each item for more detailed information on that item’s sizing. We usually recommend the following:

  • XS: 0-2
  • Small: 2-4
  • Medium 4-6
  • Large 6-10
Do you do custom orders?

Yes, we do custom orders! Go to our Greek Orders Page to send us an inquiry.

Do you do collaborations with brands or influencers?

Yes, we love to collaborate with brands or influencers that fit our style. Apply for our College Brand Ambassador Program page on our website or send us an email at social@izzyandriley.com.

Other Questions?

Contact us by  clicking here.

We would love to help you with anything you need! We usually take 1 business day to respond so we appreciate your patience.